Refund & Return Policy

Refund & Exchange Policy – Mirovia Store

Thank you for shopping at Mirovia Store!

We accept returns and exchanges within 30 days of delivery. If more than 30 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Refunds and Exchanges

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in its original packaging.

  • You must include proof of purchase (e.g. order number).

  • Only regular-priced items are refundable. Sale items are non-refundable.

  • Items marked as gifts and shipped directly to you will be refunded via store credit.

Return Shipping Responsibility

  • If the return is due to consumer reasons (e.g. you no longer want the item), you are responsible for the return shipping cost. The actual fee depends on the courier you choose.

  • If the return is due to our fault (e.g. wrong item, defective or damaged item), you are not required to pay for the return shipping.

Return Address

Please send all returns to:

Hong Kong Warehouse
999077 112 Tin Wah Road, Tin Shui Wai, Yuen Long District, Hong Kong

How to Return

To ensure smooth processing of your return:

  1. Include your order number inside the package

  2. Clearly state the reason for return

  3. Email us at support@miroviastore.com to initiate the return process

Order Cancellations

  • You may cancel your order within 3 days, only if it has not been shipped.

  • If the order has already been shipped, we cannot cancel it. Please wait for delivery and request a return.

  • We typically process orders within 1–3 business days of receiving them.

Refund Process

Once your return is received and inspected, we will email you to confirm the status of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Re-check your bank account

  2. Contact your credit card company – it may take time to officially post

  3. If still unresolved, email us at support@miroviastore.com

Exchanges

We only replace items if they are defective or damaged.
For exchange requests, please contact us at support@miroviastore.com

Non-Refundable Items

  • Gift cards

  • Any item not in its original condition, damaged, or missing parts due to non-store reasons

  • Returns received after the 30-day return period

Thank you for choosing Mirovia Store! If you have any questions, feel free to contact us anytime at support@miroviastore.com.